FREQUENTLY ASKED QUESTIONS

Digital Doc LLC agrees to guarantee parts and labor for each IRIS camera purchased by the doctor for the term of two years from the date of purchase, when used in accordance with manufacturer’s instructions. In the event a product is returned by the dealer, or the end user, and the warranty has expired, Digital Doc LLC reserves the right to collect a reasonable fee from the end user for services mutually agreed upon. Misused, abused, or dropped cameras are not covered under this warranty and will be billed for parts and labor.

Digital Doc LLC does agree to replace any defective product, free of charge, during the first ninety (90) days from the date of purchase. After the first ninety (90) days, Digital Doc LLC, will repair under warranty the defective item and pay the shipping to return the repaired item to the customer. The customer will be responsible for shipping charges to Digital Doc. If the customer elects to ship the product three-day economy, Digital Doc LLC, will return-ship in the same manner. Further, if the customer elects to ship the product overnight, Digital Doc LLC will reciprocate in the same manner.

Digital Doc LLC will require the end user to phone the Technical Service Department at 800.518.1102. Please have your camera serial number ready prior to contacting Technical Support. Once the cause of the failure has been determined, Digital Doc LLC will issue a “Return Merchandise Authorization” (RMA) number to be written clearly on the outside of the package in which the item is shipped. Items shipped to Digital Doc LLC without the RMA written on the outside of the package will be returned to the customer at their cost. No items will be received for warranty or non-warranty work without the RMA number printed clearly on the package. All non-warranty repairs will need a credit card, or some form of payment prior to the repair work being authorized.

If your repair is deemed under warranty, Digital Doc LLC agrees to repair or replace the item, at Digital Doc’s discretion. The item will then be shipped to the person, or persons whose name appears on the shipping label. All non-warranty repairs will be billed at $150.00 per hour plus parts. All refusals to authorize non-warranty work will be subject to a one-hour minimum charge.

Digital Doc LLC agrees to guarantee parts and labor for each IRIS camera purchased by the doctor for the term of two years from the date of purchase, when used in accordance with manufacturer’s instructions. In the event a product is returned by the dealer, or the end user, and the warranty has expired, Digital Doc LLC reserves the right to collect a reasonable fee from the end user for services mutually agreed upon. Misused, abused, or dropped cameras are not covered under this warranty and will be billed for parts and labor.

Digital Doc LLC does agree to replace any defective product, free of charge, during the first ninety (90) days from the date of purchase. After the first ninety (90) days, Digital Doc LLC, will repair under warranty the defective item and pay the shipping to return the repaired item to the customer. The customer will be responsible for shipping charges to Digital Doc. If the customer elects to ship the product three-day economy, Digital Doc LLC, will return-ship in the same manner. Further, if the customer elects to ship the product overnight, Digital Doc LLC will reciprocate in the same manner.

Digital Doc LLC will require the end user to phone the Technical Service Department at 800.518.1102. Please have your camera serial number ready prior to contacting Technical Support. Once the cause of the failure has been determined, Digital Doc LLC will issue a “Return Merchandise Authorization” (RMA) number to be written clearly on the outside of the package in which the item is shipped. Items shipped to Digital Doc LLC without the RMA written on the outside of the package will be returned to the customer at their cost. No items will be received for warranty or non-warranty work without the RMA number printed clearly on the package. All non-warranty repairs will need a credit card, or some form of payment prior to the repair work being authorized.

If your repair is deemed under warranty, Digital Doc LLC agrees to repair or replace the item, at Digital Doc’s discretion. The item will then be shipped to the person, or persons whose name appears on the shipping label. All non-warranty repairs will be billed at $150.00 per hour plus parts. All refusals to authorize non-warranty work will be subject to a one-hour minimum charge.

You can easily schedule a complimentary virtual demonstration with your local Digital Doc Rep. Ask questions regarding our products, their use, and see exactly what your investment will look like. 

The best costs more, wouldn’t you agree?  We as consumers can tell the difference between standard definition and high definition.  Do your Hygienists take a full smile on every recall patient? If not, you are missing more dentistry in $ than trying to save by a camera that can’t take an HD full smile photo.   Invisalign and cosmetic dentistry will increase.  Hygiene isn’t pulling out the SLR on every recall appt nor is the team reviewing the photos taken during the new patient exam.

• X80 HD Intraoral Camera 
• 9’ custom cable, light grey, that looks like handpiece tubing 
• Sample pack of sheaths 
• Camera Holder (if you choose to mount on the wall for easy in and out access)
• The camera is designed to fit into a rear delivery unit if there is an open space available 
• Installation (your dealer will install your cameras) 
  
  

• X80 HD Intraoral Camera 
• 9’ custom cable, light grey, that looks like handpiece tubing 
• Sample pack of sheaths 
• Camera Holder (if you choose to mount on the wall for easy in and out access)
• The camera is designed to fit into a rear delivery unit if there is an open space available 
• Installation (your dealer will install your cameras) 
  
  

• 2 year manufactures warranty 
• First 90 days no fault warranty 
• Cameras will be repaired as long as Digital Doc has parts.  Our current IRIS 2.0 cameras has been on the market for 14 years.  Simply pay a small fee to have it repaired quickly in the US.  

Simply click here for training on your IRIS X80 camera.   

You can use any disinfectant wipe. We recommend our Digi Wipes. The camera is hydrophobic sealed so you can wipe or spray the camera down.  

A good question to ask yourself is how big is your TV at home and how big are TV’s in the living room of your patients?

50” – 65” is ideal in the operatory.  HD. If you don’t want to run an HDMI cable from TV to your computer, simply get a Chrome Cast, and you can skip that step.  We don’t sell TVs, but we do know they modernize your practice and improve case acceptance.  

Yes. D0350 is the code to use for the IRIS X80. We are seeing offices charge $30 for the series of images.  Some insurance companies are beginning to pay. We had an office in MO receive $1800 in the first 5 months of a year by submitting these images.  

Use code D0600 when billing out for transillumination. 

LūM will aid in the detection of decay that is being missed by digital xray.  We believe in showing you imagery, not telling you where decay is located. Base your diagnosis on what you see clinically.