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All Archives Blu X-Ray Sensor Downloads Drivers Installation IRIS HD Intraoral Camera IRIS Intraoral Camera IRIS X80 Autofocus Camera Troubleshooting

Blū X-Ray Sensor

Blū X-Ray Sensor Digital Doc’s Blū USB X-Ray Sensor is compatible with:Windows 7, 8.1, 10, & 11 (64-bit & 32-bit) Supported Dental Imaging PlatformsBelow you will find the most current Software Compatibility List for the Blū X-Ray Sensor. For each install the first step is to run the Installer which

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Iris X80 Software Compatibility & Downloads

Iris X80 Software Compatibility & Downloads Digital Doc’s Iris X80 Software Compatibility & Downloads The Iris X80 1080p Autofocus Camera is compatible with:Windows 7, 8.1, 10, & 11MacOS 10.12 and newer (M1 supported) Supported Dental Imaging PlatformsBelow you will find the most current Software Compatibility List for the Iris X80

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Iris Camera Installer

IRIS Camera Installer Digital Doc IRIS Camera Installer Spend less time installing… The Iris Setup Program greatly simplifies the previous method of device installation. Simply choose your Imaging Software from a list of compatible applications, and all video and capture settings will be set correctly. Click Here for the InstallerIncludes

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Iris 2.0 Troubleshooting Guide

Iris 2.0 Troubleshooting Guide Digital Doc’s Iris 2.0 Troubleshooting Guide Unknown DeviceWhen connecting the camera you receive the prompt ‘This Device is not Recognized”. This moniker is assigned to the camera by Windows when the device cannot effectively communicate with the operating system and is generally hardware related. This is

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Imaging Software Configuration Guides

Imaging Software Configuration Guides Imaging Software Configuration Guides Printable configuration instructions for your specific imaging software. Iris X80 Adstra Apteryx Cadi Carestream CurveHero Dentrix Ascend Dexis version 9 Dexis version 10 Eaglesoft EZDent-i MiPacs Romexis Sidexis 4 VixWin Iris 2.0 Apteryx Imaging Cliniview Curve Dental Dentrix Image Dexis Eaglesoft Image

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Iris HD Camera Installer

Iris HD Camera Installer Spend less time installing the Iris HD Camera… The Iris HD Setup Program greatly simplifies installation of the Iris HD camera. Simply choose your Imaging Software from a list of compatible applications, and all video and capture settings will be set correctly. Click Here for the

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Iris Software Compatibility

Iris Software Compatibility Below you will find the most current Software Compatibility Matrix for the Iris Camera. (Click on image below to download PDF version)

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Iris HD Software Compatibility

Iris HD Software Compatibility About Iris HD Software Compatibility Below is the Software Compatibility List for the Iris HD Camera. Currently compatible with: Dexis 10 & up Eaglesoft/Patterson Imaging v17 & up Adstra 16 & up Apteryx v4.0 & up Dentrix Ascend Romexis KDI and Carestream 6.1.7.0 & up Mipacs

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Downloads

Product Downloads If you are unsure of which driver(s) or utilities you may need, please search our Knowledge Base. If you are unable to find the answer to your question, you can contact technical support:by Email or our Support line 800-518-1102. Iris HD Camera Iris HD Installer LuM HD Caries

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Focus Revision

IRIS Camera Focus Revision Focus Revision To assist in making the IRIS camera as user friendly as possible, Digital Doc has revised the dial text to represent the 5 separate focal positions: F S 2 1 and M. This replaces the Roman numerals found on the original dial.

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Iris Camera Drivers

IRIS Camera Drivers Digital Doc Iris Camera Drivers Click the image below to automate your installations… Downloads for manual installations can still be found below… The following are downloads for manual installations, for easier Installation, use the Iris Camera automatic installer. Click Here for the Installer 3.0.0.9.1304 (32 Bit

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IRIS Camera Drivers (64-bit)

IRIS Camera Drivers (64-bit) IRIS Camera Drivers (64-bit) Please click the image below to automate your installations… (Drivers-only are available further down this page) Driver Downloads: The following are recommended downloads for all manual installations. The 64-bit IRIS driver [package below] is compatible with all software except Dentrix Image and

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IRIS Camera Uninstall Utility

IRIS Camera Uninstall Utility Digital Doc IRIS Camera Uninstall Utility Download the IRIS Camera Uninstall Utility 1. Extract uninstall.zip file to your computer. 2. Double-click the “USB_Uninst.exe” file. 3. With camera connected click the “Uninstall” button. Unplug camera after utility completes running.

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Green Screen

Green Screen Green Screen & IRIS Camera A green screen in place of a live video feed is an indicator that the Iris Camera is not receiving adequate power. The camera’s cable could have sustained damage, testing the Iris camera with a second cable may rectify the issue. If you

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Error Open Cam

Error Open Cam Digital Doc Error Open Cam In certain applications, most frequently in Kodak Dental Imaging and Carestream, an “Error: Open Cam” message will appear. This usually occurs when the imaging component is opened and the Iris camera is not connected. It is often hidden behind other active windows

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Static or Visual Artifacts in Image

Static or Visual Artifacts in Image Error With Static or Visual Artifacts in Image Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.” Try an alternate USB port on computer, preferably on the back of the tower. Ports on

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Black Screen

Black Screen Black Screen Error A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on. If unsure, remember that the camera’s LEDs always illuminate during the initial powering on of unit. Check

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Checking Capture Buttons

Checking Capture Buttons Checking Capture Buttons on IRIS Camera (The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other hardware” on some systems) Highlight “NET virtual joystick” Select “Advanced” Verify

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Troubleshooting Capture

Troubleshooting Capture Troubleshooting Capture Feature Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture utility was not installed correctly. Be sure that the “NET Service (1.02 for black dot

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Iris HD Sleep Mode

Iris HD Sleep Mode Iris HD Sleep Mode Error After 10 minutes of being idle, the Iris HD camera will engage Sleep Mode To wake the camera, just move the device or press any of the buttons on the device If the camera experiences issues waking, disconnect the camera and

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