Iris 2.0 Troubleshooting Guide

Iris 2.0 Troubleshooting Guide

Digital Doc's Iris 2.0 Troubleshooting Guide

Unknown Device
When connecting the camera you receive the prompt ‘This Device is not Recognized”. This moniker is assigned to the camera by Windows when the device cannot effectively communicate with the operating system and is generally hardware related. This is caused by a poor connection to the Iris. The symptom may resolve in a few different ways. Switching the camera to an alternate USB port directly on the computer tower will eliminate any external connection sources as the root of the problem. Should the issue persist with a direct connection to the computer, the camera’s cable may have sustained internal damage or wear. Switching to a secondary cable will confirm. If the issue persists in several connections with different camera cables, likely the problem is an internal component of the Iris. In this scenario please contact Digital Doc Technical Support or Customer Service for Camera Repairs.  

An Open_Cam error is generally thrown by the Iris Driver in 2 situations. A Windows update or another application may have nullified a camera color property. Please use Video Settings Adjustment utility and select a color scheme preference. After selecting apply, the camera should be ready to operate again. Should the issue persist after this step, the Iris camera may have insufficient power delivery to the optical sensor in the device. To resolve this we must attempt to supply the camera with adequate power. the 3 steps in this are disabling integrated Windows Power Management for USB devices, bypassing extension solutions, and ensuring the use of a USB 2.0 port. For ease in the first of these steps, please use the Digital Doc USB Controller Management utility. 
The Iris 2.0 Camera Capture buttons communicate through a Game Controller called ‘NET Virtual Joystick’. In some applications this needs to be manually mapped, a simple preference change can resolve the issue. Please refer to the integration guide for your installed Dental Imaging Application. If the issue persists after this, please try to re-install the camera’s drivers, ensuring to run the installer with Administrative Permissions.
Most Dental imaging software will listen for this button press natively, however some require additional software to run in the background. The capture scripts are located at ‘C:\Program Files (x86)\Digital Doc\scripts‘ or ‘C:\Program Files\Digital Doc\scripts‘ for a 32-bit system. After manually running a script, and verifying that it returns function to the camera’s capture buttons, place a copy or shortcut of the script in the windows startup directory.  

Blank Screen
A blank screen can be caused by Hardware Acceleration on DirectDraw within Windows. To disable this feature, please run the Microsoft utility DXCPL, select the ‘DirectDraw’ tab and uncheck the box for ‘Use Hardware Acceleration’. Afterwards, restart the video stream to verify the issues resolved.   

Dll is Missing
This error message indicates that the Iris camera is installed and registered as an available video device, but the driver for the camera has not loaded on the hardware. Please verify the camera is connected and populating in the windows device manager under the category ‘Imaging Devices’. If the Iris is loaded and you experience this error, please contact Digital Doc Technical Support for assistance.

No Device found
this is very similar to the ‘.dll is missing’ error except that the problem is occurring without the camera registered as an available device. After verifying the connect of the Iris Camera, please run the Refresh Driver tool located in the Windows Start Menu under Digital Doc. 

If after attempting these steps and the issue(s) persist, please reach out the Digital Doc Technical Support for assistance.

Iris X80 Software Compatibility & Downloads

Iris X80 Software Compatibility & Downloads

Digital Doc's Iris X80 Software Compatibility & Downloads

Below you will find the most current Software Compatibility List for the Iris X80 Intraoral Autofocus Camera. For each install the first step is to run the Iris X80 Configuration Assistant which is available below. If your software isn’t listed below, please contact Digital Doc Support for assistance

¤ Adstra¤ Apteryx¤ Cadi 8 & up
¤ CaptureLink¤ Carestream & Kodak¤ Cliniview
¤ Curve Hero¤ Dentrix Ascend¤ Dexis 10
¤ Dolphin Imaging¤ Eaglesoft¤ EZ Dent-i
¤ iDentalSoft¤ Image XL¤ Mipacs
¤ Ortho2Cloud¤  Oryx Cloud Imaging¤ Patterson Imaging
¤ Professor Suni¤ Romexis¤ SafeCom
¤ Sidexis 4¤ Tigerview¤ Tracker
¤ VixWin¤ XDR Radiography¤ XLDent
¤ XRayVision  






TWAIN and Standalone configuration available to download below



Iris X80 Installer – For changing the camera’s properties to accommodate your Dental Imaging Application 

TwainCapture – For TWAIN based capture with Digital Doc Cameras.

LuM X80 – For Operation of the Caries detection attachment for the Iris X80

Iris X80 Adjustment Utility – For adjusting the orientation of the video, the camera’s internal sleep timer, and color Properties.

Digital Doc Camera Switch – an Automatic tool for toggling between the different Digital Doc Cameras on the same workstation.

USB Power Management – a utility for disabling power management settings from the USB Controllers.

Standalone Capture – Capture images with Digital Doc’s Twain Capture without an integrated Dental imaging system.

Iris HD Camera Installer

Iris HD Camera Installer

Spend less time installing the Iris HD Camera…

The Iris HD Setup Program greatly simplifies installation of the Iris HD camera.

Simply choose your Imaging Software from a list of compatible applications, and all video and capture settings will be set correctly.

Click Here for the Iris HD Installer
Compatible with: Windows 10; Windows 8, 8.1; Windows 7.

(The installer can be used for both new and existing installations; it is currently shipping with all new Iris HD cameras)

 Click here for the Iris HD User Manual

For Installation Assistance please contact Digital Doc Technical Support

On our Support line 800-518-1102
by Email
Live Chat

Iris Software Compatibility

Iris Software Compatibility

Below you will find the most current Software Compatibility Matrix for the Iris Camera.

(Click on image below to download PDF version)