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All Archives Blu X-Ray Sensor Downloads Drivers Installation IRIS HD Intraoral Camera IRIS Intraoral Camera IRIS X80 Autofocus Camera IRIS X90 Autofocus Camera Troubleshooting

Troubleshooting Capture

Troubleshooting Capture Troubleshooting Capture Feature Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture utility was not installed correctly. Be sure that the “NET Service (1.02 for black dot

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Iris HD Sleep Mode

Iris HD Sleep Mode Iris HD Sleep Mode Error After 10 minutes of being idle, the Iris HD camera will engage Sleep Mode To wake the camera, just move the device or press any of the buttons on the device If the camera experiences issues waking, disconnect the camera and

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Choppy Image

Choppy Image Choppy Image Error Check that we are utilizing a USB 2.0 port. (usually shown as USB2…host controller) If unsure, look in device manager, and in “view” select “devices by connection.” If port is USB 2.0 check to see that a USB 1.0 repeater and/or cable is not being

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Lines in Image

Lines in Image Lines in Image Error Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.” Try an alternate USB port on computer, preferably on the back of the tower. Ports on monitors, front of computer, etc. are

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Black Screen

Black Screen Black Screen Error A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on. If unsure, remember that the camera’s LEDs always illuminate during the initial powering on of unit. Check

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USB PVR-TV Device

USB PVR-TV Device USB PVR-TV Device Error The camera installing as a USB PVR-TV device is a common problem; it is the driver set that Windows Update assigns to Empia 28** based devices when installing automatically. The reinstallation of the device may occur due to cables being moved, hubs being

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Troubleshooting Capture

Troubleshooting Capture Troubleshooting Capture Error Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture utility was not installed correctly. Be sure that the “NET Service (1.02 for black dot

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Checking Capture Buttons

Checking Capture Buttons Checking Capture Buttons (The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other hardware” on some systems) Highlight “NET virtual joystick” Select “Advanced” Verify the same device

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USB Power Management

USB Power Management USB Power Management Troubleshoot If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows will power down USB devices to save power. This can occur in devices connected directly to the computer as well

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VideoView

VideoView About VideoView VideoView is a simple video utility that allows the user to stream live video and adjust basic options for video sources. It is compatible with all DirectShow (WDM) video sources. VIDEOVIEW

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Icon Camera Drivers (Red Dot)

Icon Camera Drivers(Red Dot) Digital Doc Icon Camera Drivers (Red Dot) NOTICE: This model is not compatible with Windows 64 bit Operating Systems Driver Downloads: Eaglesoft 12.0 or higher Patterson Imaging 11.0 Schick CDR 3.5 (Requires AutoHotKey Custom Script for capture. Extract the file to “C:Documents and SettingsAll UsersStart MenuProgramsStartup” and

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Icon Camera Drivers (Black Dot)

Icon Camera Drivers(Black Dot) Digital Doc Icon Camera Drivers (Black Dot) Spend less time installing your Icon Camera… The Iris Setup Program is compatible with the Icon Camera and greatly simplifies the previous method of device installation. Simply choose your Imaging Software from a list of compatible applications, and all

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Icon Camera Drivers (Black Dot 64 bit)

Icon Camera Drivers Icon Camera Drivers (Black Dot 64 bit) The 64-bit Icon driver is compatible with all software except Dentrix Image, Easy Image, and Vixwin. Click here to download drivers. (Also compatible with IRIS Camera)

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Icon Camera Uninstall Utility

Icon Camera Uninstall Utility Digital Doc Icon Camera Uninstall Utility Download the Icon Camera Uninstall Utility 1. Extract uninstall.zip file to your computer. 2. Double-click the “USB_Uninst.exe” file. 3. With camera connected click the “Uninstall” button. Unplug camera after utility completes running.

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Contact Technical Support

Contact Technical Support Contact Technical Support at Digital Doc Do you have a technical question you do not see addressed in our Knowledge Base? Please feel free to contact Digital Doc Technical Support for more answers. Include as much information in your request as possible (e.g. Model, Serial, Software). Also

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USB Power Management

USB Power Management About USB Power Management If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows (XP, Vista, 7) will power down USB devices to save power. This can occur in devices connected directly to the

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Industry Links

Industry Links Dental Industry Links • ABELDENT http://www.abeldent.com/ • ADSTRA http://www.adstra.com/ • APTERYX http://www.apteryxware.com/dental/ • CAPTURELINK http://www.capturelink.com/ • CLEARDENT http://www.cleardent.com/ • CLINIVIEW http://www.instrumentariumdental.com/products/cliniview.aspx • DENTIMAX http://www.dentimax.com/ • DENTRIX IMAGE http://www.dentrix.com/ • DENT-X PROIMAGE http://www.afpimaging.com/ • DEXIMAGE http://www.dexis.com/ • DIMAXIS http://www.planmecausa.com/index.php?page=00301 • EAGLESOFT http://www.eaglesoft.net/ • EASY IMAGE http://www.easydental.com/ • EASYDENTAL http://www.easydental.com/

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Error Code 52

Windows Update KB3004394, released on 12/10/2014, has been causing issues on some Windows 7 mac hines running Service Pack 1. When attempting to install devices, the user may encounter an error regarding the signatures for the device drivers (Code 52). This is an issue with the Microsoft Root Certificate Update,

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